020 8979 2800

COVID-19 FAQs


Will my membership be frozen now that the Club is closed?

All current members have been emailed individually regarding their memberships. If you have not received an email please check your junk folder. If you still haven’t received an email please send your current email address to info@pavilionclub.co.uk stating your name and postcode so we can update this on our records.

Do I need to cancel my direct debit?

We would advise you not to cancel your direct debit membership as you may be required to pay an admin fee upon joining again. You will also lose access to our Fitsense app.

If I have any questions or queries, am I able to call the Club?

Our Club is currently closed and there are no staff members on site to answer calls, if you have a query, please email info@pavilionclub.co.uk. We have been sending out communications regarding memberships. If you have not been receiving these please let us know.

Will you be providing at home workout video content?

We now know that the lockdown is going to carry on for much longer than initially expected, especially for the hospitality and leisure sector. Our efforts will now turn to developing the Pavilion Club ‘At Home’ service to your door. Whilst we develop and hone this service, we will not be making any charges. Once this service is robust and road tested, we hope that our members will support the Club and its team with a small monthly fee.




In the meantime the following are available to our members:

Les Mills™ on Demand

Les Mills™ have opened up their at home workout service Les Mills™ on Demand to Pavilion Club members, so their workouts are now completely free to use for an extended trial period of 60 days.

You can choose from 800+ workout options, all available to stream right now, at home, with or without equipment. Les Mills™ on Demand offers a huge selection of cardio, strength and HIIT workouts as well as dance, mindfulness, post-natal and workouts for children, so there is something for everyone. And should you wish to continue beyond your free trial, Les Mills™ are offering a 33% discounted rate for all Pavilion Club Members.

Social Media

Classes, ways to keep active and other content is being uploaded onto our social media regularly. Please follow us on Facebook or Instagram.

Fitsense App

The App features a 30-Day workout plan that can be tailored to suit you, and a whole host of exercises that can be done at home. Exercises can also be adapted to suit the equipment you may have at home or to be carried out as bodyweight exercises. We will be releasing guidance on how to best use this part of the app in time.

Outdoor activity can be tracked by selecting the cardio tile. With this GPS feature the app will help track your outdoor activity, such as walks and runs, to contribute to challenges and your health goals.


Tennis court's re-opening

It is fantastic to see our Tennis players back at the Pavilion. Just in the last couple of days we have had so many messages of support, as well as some excellent suggestions – thank you.

In response to your feedback we are pleased to announce, with immediate effect:

Booking times have increased from 60 to 90 minutes at the same rate.


(we will have to keep the ten-minute changeover period as long as the LTA prescribes it).


The Car Park will re-open at some point next week as soon as we have put adequate security in place, to protect against a traveller incursion.

Tennis is free from Friday 22st May to Friday 5th June.

As a gesture of appreciation for all the support we have received, we will be making no court charges for Members and their guests for this period. Please note that all courts must still be booked in advance and all other rules apply. Please be assured, we will continue to develop and enhance our Tennis offering as circumstances allow.


Court Times

Please note to maximise usage court times are pre-set.

Mon – closed

Tues – 10am to 2:30pm

Weds - 10am to 8pm

Thurs – 10am to 2.30pm

Friday – 3:30pm to 8pm

Sat – 10am to 2:30pm

Sun - 10am to 2:30pm

Bookings: Tel 0208 979 2800 (open only during court times) Each member may only have two pre-booked sessions per week Un-booked courts will be released on the day


Last update: Friday 23rd May